Privacy Policy – Casino 247 Philippines Online Casino

This Privacy Policy describes how Casino 247 ("we," "us," "the Platform") collects, processes, stores, and protects the personal information of registered players and visitors to casino247.app. It applies to all products and services operated under the Casino 247 brand, including sports betting, PBA and NBA betting, live casino, bingo rooms, fishing games, and all related features.

Casino 247 is committed to handling personal data responsibly and in full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its implementing rules and regulations. By registering an account or continuing to use Casino 247 after being presented with this policy, you acknowledge that you have read it and consent to the data practices described here.

We encourage every Casino 247 player to read this policy in full — not because it's a legal requirement, but because understanding how your information is handled is a reasonable expectation when you're sharing it. If any section is unclear, our support team is available 24 hours a day and is happy to explain anything in plain Filipino or English.

Casino 247 collects personal data that is necessary to operate a regulated online gaming platform. We do not collect personal information beyond what is needed to provide the service, verify identity, process payments, and comply with our legal obligations. The categories of data we collect include:

Casino 247 does not collect sensitive personal information such as racial or ethnic origin, political opinions, or religious beliefs. Health information is only collected where directly relevant to a responsible gaming assessment and only with your explicit consent.

Casino 247 processes personal data only for specific, declared purposes. We do not repurpose data collected for one reason to serve a different unrelated objective without your knowledge. The primary purposes for which Casino 247 uses your personal information are:

• Account Management: To create, maintain, and secure your Casino 247 account, including verifying your identity and age before allowing access to real-money gaming.
• Service Delivery: To process bets, settle winnings, manage deposits and withdrawals, display your account balance, and deliver the features of the Casino 247 platform.
• Legal Compliance: To comply with our obligations under Philippine gaming regulations, the Data Privacy Act of 2012, and anti-money laundering laws (AMLA and AMLC requirements).
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover attempts, and other conduct that violates Casino 247 Terms and Conditions.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, apply player-requested limits and exclusions, and refer players to support resources where appropriate.
• Customer Support: To respond to your queries, complaints, and requests through live chat, email, and other support channels.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve Casino 247 performance, fix bugs, and develop new features. Individual player data is not used for this purpose in identifiable form.
• Promotions and Communications: To notify you of Casino 247 bonuses, promotions, and account-related updates via SMS or email, where you have opted in to receive such communications.

Casino 247 does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. Full stop. Your data is not a product we monetise beyond operating the Casino 247 platform.

We do share personal data with the following categories of third parties, strictly on a need-to-know basis and only to the extent necessary for each purpose:

• Payment Processors: GCash, Maya, BDO, BPI, UnionBank, GrabPay, Coins.ph, and card processing partners receive the financial data necessary to process your deposits and withdrawals. Each partner operates under its own data privacy obligations.
• Identity Verification Providers: Third-party KYC (Know Your Customer) services that Casino 247 uses to verify government-issued IDs. These providers process only the identification documents you submit and are contractually bound to handle that data securely.
• Game Content Providers: Providers of live casino, fishing games, and other third-party game software on the Casino 247 platform may receive anonymised session identifiers necessary for game delivery. They do not receive your full personal profile.
• Regulatory and Law Enforcement Authorities: Casino 247 is required to report certain transactions and player information to PAGCOR, the Anti-Money Laundering Council (AMLC), and other government bodies as mandated by Philippine law. We cooperate fully with lawful requests.
• IT and Security Service Providers: Companies that host Casino 247 servers, provide cybersecurity monitoring, or support platform infrastructure. These providers operate under strict data processing agreements.

Any third party that receives Casino 247 player data is required to handle it securely, use it only for the stated purpose, and not transfer it further without Casino 247's prior written approval.

Casino 247 uses cookies and similar tracking technologies to operate the platform effectively, maintain your login session, and understand how the site is used in aggregate. A cookie is a small text file stored on your device when you visit casino247.app.

The types of cookies used on Casino 247 include:

• Essential Cookies: Required for the Casino 247 platform to function. These include session authentication cookies that keep you logged in and security tokens that protect your account. You cannot opt out of these without disabling platform functionality.
• Functional Cookies: Remember your preferences such as language settings, bet slip state, and display options. These improve your experience but are not strictly necessary.
• Analytics Cookies: Help Casino 247 understand which features are used most, where errors occur, and how pages load on different devices. Data is collected in aggregated, anonymised form. No individual player is identified in analytics reports.

Casino 247 does not use third-party advertising cookies or retargeting pixels that track you across other websites. You can control functional and analytics cookies through your browser settings. Note that disabling essential cookies will prevent you from logging in to your Casino 247 account.

Casino 247 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Philippine law and gaming regulations. The following general retention periods apply:

• Active Account Data: Retained for the duration of your Casino 247 membership and for a minimum of five years after account closure, in line with AMLC and PAGCOR record-keeping requirements.
• Transaction Records: Financial transaction records including deposits, withdrawals, and betting history are retained for a minimum of five years from the date of the transaction.
• Identity Verification Documents: Retained for a minimum of five years after account closure or the last verified transaction, whichever is later.
• Support Communications: Live chat transcripts and support emails are retained for up to two years to assist with dispute resolution and quality assurance.
• Technical Logs: Server logs and security event logs are retained for up to 12 months under normal circumstances, longer if an active investigation requires it.

When retention periods expire, Casino 247 deletes or anonymises the data in a manner that prevents reconstruction or identification. Anonymised, aggregated data — where no individual player can be identified — may be retained indefinitely for statistical and analytical purposes.

Data security is not an afterthought at Casino 247 — it is built into the architecture of the platform. We implement layered technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction.

Key security measures in place at Casino 247 include:

• SSL/TLS Encryption: All data transmitted between your device and Casino 247 servers is encrypted using Transport Layer Security (TLS). The padlock icon in your browser confirms this encryption is active.
• At-Rest Encryption: Sensitive personal data — including identity documents and financial details — is encrypted when stored in Casino 247 databases.
• Access Controls: Casino 247 staff access to personal data is role-based and strictly limited to those whose job function requires it. Access is logged and reviewed regularly.
• Two-Factor Authentication: Casino 247 uses OTP (one-time password) verification via SMS to confirm sensitive account actions including password resets and large withdrawals.
• Security Monitoring: Automated systems monitor Casino 247 infrastructure 24/7 for unusual access patterns, login anomalies, and potential intrusion attempts.
• Staff Training: All Casino 247 employees who handle personal data complete regular data privacy training and are bound by confidentiality obligations.

Despite these measures, no online platform can guarantee absolute security. If Casino 247 becomes aware of a personal data breach that may affect your rights, we will notify you and the National Privacy Commission (NPC) within the timeframe required by Philippine law.

Under the Data Privacy Act of 2012 and Casino 247's commitment to fair data practices, Philippine players have the following rights regarding their personal information held by Casino 247:

To exercise any of these rights, contact Casino 247's Data Protection Officer at privacy@casino247.app or through the live chat on the platform. We will verify your identity before processing any data-related request to protect against unauthorised access.

Casino 247 is strictly an adults-only platform. The minimum age to register and play is 21 years, in accordance with Philippine gaming regulations. Casino 247 does not knowingly collect personal information from persons below the age of 21.

If Casino 247 discovers that personal data has been collected from a minor — whether through misrepresentation during registration or any other means — the account will be immediately closed, all funds will be frozen pending review, and the personal data will be deleted as promptly as legally possible. Any winnings generated on a minor's account are not payable.

If you are a parent or guardian and believe your child has registered on Casino 247, please contact our support team immediately at support@casino247.app. We will investigate and act promptly.

Casino 247 primarily stores and processes player data within data centres located in or serving the Philippine market. However, some service providers used by Casino 247 — such as cloud infrastructure providers or certain game content partners — may process data in other jurisdictions.

Where personal data is transferred outside the Philippines, Casino 247 ensures that appropriate safeguards are in place to protect it to a standard at least equivalent to that required by Philippine law. These safeguards include contractual data processing agreements with receiving parties and, where applicable, adequacy assessments of the destination country's data protection framework.

Casino 247 does not transfer personal data to jurisdictions that do not provide adequate data protection without implementing additional contractual safeguards. For details of specific cross-border transfers relevant to your data, contact our Data Protection Officer.

Casino 247 may update this Privacy Policy from time to time to reflect changes in our data practices, new regulatory requirements, or updates to the platform. The "Last Updated" date at the top of this page is revised with every update.

When material changes are made — changes that affect how we use your data or your rights as a player — Casino 247 will notify registered players via SMS or the registered email address, and a notice will appear on the Casino 247 platform login screen prior to the effective date.

We encourage you to review this Privacy Policy periodically. Continued use of Casino 247 after the effective date of any update constitutes acceptance of the revised policy. If you disagree with any change, you may close your account before the effective date by contacting support.

Casino 247 has appointed a Data Protection Officer (DPO) as required under the Data Privacy Act of 2012. If you have any questions, concerns, or requests related to your personal data and this Privacy Policy, you can reach us through the following channels:

• Data Protection Officer: privacy@casino247.app — for formal data privacy requests, access requests, erasure requests, and NPC-related matters.
• General Support: support@casino247.app or via live chat on the Casino 247 platform, available 24 hours a day, 7 days a week.

We aim to acknowledge all data privacy requests within 3 working days and resolve them within 15 working days. For complex requests that require additional time, we will notify you of the expected timeline before the 15-day period lapses.

If you are unsatisfied with how Casino 247 has handled your personal data, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines. Information about how to file an NPC complaint is available on the NPC's official website.